Return Policy

The Supplier guarantees that the quality of the Goods supplied under this Agreement complies with applicable norms and standards, and confirms this with the relevant documents provided by the manufacturer of the Goods.

The warranty period for the Goods is determined by the terms provided by the manufacturer, unless another term is specified in the Specification for the supply of the relevant Goods signed by the Parties.

If during the warranty period the Buyer discovers deficiencies in the quality characteristics of the Goods, the Buyer shall notify the Supplier of the identified deficiencies, indicating the name of the Goods, the nature of the quality non-conformity, and the date of delivery. The Supplier must provide its representative to inspect the identified defects, who must arrive at the place of storage/use of the Goods by the Buyer within a period not exceeding 10 (ten) business days from the date of receipt of the relevant notification from the Buyer by mail, e-mail and/or other means of electronic communication.

The Buyer shall not unilaterally draw up an Act of identified defects in the quality of the Goods. In the event of drawing up such an Act unilaterally by the Buyer without notifying the Supplier and without the participation of the Supplier's representative, all claims regarding the quality of the Goods for which such an Act is drawn up shall not be accepted by the Supplier and such an Act cannot serve as a basis for replacing the Goods/returning the Goods/refunding the payment/imposing penalties on the Supplier.

In case of agreement with the facts of the identified defects in the Goods, the Act shall be signed by the Supplier's representative. In this case, the batch of Goods (or part thereof) shall be subject to exchange/replacement for a batch of Goods (or part thereof) of proper quality or repair, at the expense of the Supplier within the period agreed upon by the Buyer.

If the Supplier fails to provide replacement (repair) of the Goods within the period agreed upon by the Parties, the Buyer shall have the right to carry out repairs or other measures to restore the proper quality of the Goods at its own expense with subsequent invoice to the Supplier. The Supplier undertakes to pay such invoice within 3 (three) business days.

If it is impossible to eliminate the defects of the Goods within the framework of warranty obligations or if the elimination of the defects is associated with disproportionate costs or time, the Supplier, at the request of the Buyer, returns to the latter the cost of the improper Goods.

If the Supplier's representative disagrees with the facts of the identified defects or if there are grounds to believe that such defects of the Goods arose due to the fault of the Buyer (non-compliance with the conditions of storage, operation of the Goods) - the Supplier's representative sets out his arguments in the relevant Act. In this case, the Supplier shall engage an independent expert institution to determine the quality of the Goods for compliance with the requirements of the terms of this Agreement, the presence or absence of defects/defects in the quality of such Goods, and the determination of possible causes of defects/defects.

The obligation to pay for such an examination shall be borne by the Supplier, who initiates it. If the conclusion of the examination confirms the Supplier's position, the Buyer undertakes to compensate the Supplier for the costs of such an examination.

In the event of the Supplier's representative failing to arrive within the above-mentioned period without a valid reason, the Buyer has the right to draw up the relevant Act of the identified defects of the Goods unilaterally. In this case, the Act shall serve as a basis for replacing the Goods/returning the Goods/refunding the payment/imposing penalties on the Supplier.