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Exchange and return

The rules for the return and exchange of Goods regulate the relationship between Alfainterplast Ltd. (hereinafter referred to as the Seller) and individuals or legal entities (hereinafter referred to as the Buyer) regarding the return and exchange of Goods purchased on the website https://shop.alfainterplast.com.ua/.

1. Exchange and return of Goods of proper quality

1.1. According to Art. 9 of the Law of Ukraine "On Protection of Consumers' Rights", the Buyer has the right within 14 (fourteen) days, excluding the day of purchase, to exchange Goods of proper quality for similar ones if the purchased Goods did not fit in shape, dimensions, style, color, size, or for other reasons cannot be used for their intended purpose, or to return such Goods and receive the funds paid for them.

1.2. Mandatory conditions for the exchange/return of Goods of proper quality are:

  • the Goods have not been used, their marketable condition and consumer properties are preserved;
  • all seals, labels, branding, etc., are intact;
  • there are no signs of operation, mechanical damage, contact with food products, liquids, detergents, or chemicals, etc.;
  • there is a settlement document in paper or electronic form issued to the Buyer during the sale of the Goods.

1.3. If similar Goods are absent at the time of exchange, the Buyer has the right:

  • within 14 (fourteen) days to purchase any other Goods from the available assortment with an appropriate recalculation of the cost;
  • to exchange the Goods for similar ones at the first arrival of the corresponding Goods on sale (the Seller is obliged to notify the Buyer requesting the exchange of the Goods on the day the Goods go on sale);
  • to terminate the agreement and receive back the funds paid in the amount of the value of the returned Goods at the time of purchase, on the day of the agreement termination, and in case of impossibility to return the funds on the day of the agreement termination — within another period by agreement, but not later than within 7 (seven) days.

1.4. The Seller has the right, in case of disputes regarding the condition of the Goods or the fact of their use, to initiate an inspection, quality assessment, or expertise at their own expense.

1.5. If, based on the results of the inspection, quality assessment, or expertise of the Goods, it is determined that the identified shortcomings, defects, or damages to the Goods occurred as a result of the Buyer's violation of the rules of operation, storage, transportation, or use of the Goods, the Buyer is obliged to reimburse the Seller for all expenses associated with the inspection, quality assessment, or expertise. In this case, the Buyer's claims regarding the refund of the funds paid for the Goods, the return of the Goods, or their exchange are not subject to satisfaction.

1.6. The Buyer does not have the right to refuse Goods of proper quality, demand their return, exchange, or refund of the funds paid for them if such Goods were manufactured according to the individual order of the Buyer. Such Goods, in particular, include products of non-standard dimensions, colors, configurations, or configurations adapted according to the parameters and wishes provided by the Buyer.

1.7. The risk of accidental damage or loss of the Goods passes to the Buyer from the moment the Goods are transferred to the carrier or the Buyer, unless otherwise provided by the legislation of Ukraine.

2. Exchange and return of Goods of improper quality

2.1. According to Art. 8 of the Law of Ukraine "On Protection of Consumers' Rights", in case of discovery of defects in the Goods during the established warranty period, the Buyer has the right to demand:

  • a proportional reduction in the price of the Goods;
  • free elimination of defects in the Goods within a reasonable time;
  • reimbursement of expenses for eliminating the defect;
  • replacement with the same Goods or with similar ones available from the Seller;
  • return of the Goods and compensation of the amount paid for them.

2.2. In case of replacing the Goods with similar ones, recalculation of the Goods' cost is not performed.

2.3. THE FOLLOWING ARE NOT CONSIDERED DEFECTS OF THE GOODS:

  • minor technological features of plastic molding;
  • minor scuffs or transportation marks that do not affect the functionality of the Goods;
  • allowable technological odor of a new plastic product;
  • minor deviations in shade or color;
  • allowable manufacturing deviations in the dimensions and weight of the product;
  • structural features of the material related to the use of recycled raw materials, if this does not affect the functionality of the product.

3. Return procedure for the Goods

3.1. To initiate the procedure for returning and/or exchanging the Goods, the Buyer submits an appropriate application by sending an email to the official address: shop@alfainterplast.com.ua, or by calling the contact phone number: +38 (095) 888-48-19.

3.2. In case of a request based on the discovery of damages or defects in the Goods, the Buyer is obliged to provide the Seller with appropriate evidence, namely: photo and/or video recording of the Goods themselves, their original packaging, and transport markings. The specified materials are attached to the application and sent to the email address: shop@alfainterplast.com.ua.

3.3. The Seller processes the Buyer's request within 3 (three) working days from the moment of its receipt and agrees with the Buyer on the further procedure for the exchange/return of the Goods.

3.4. Delivery of the returned Goods:

3.4.1. In case of returning Goods of proper quality, the costs associated with their transportation to the Seller are borne by the Buyer. The cost of initial delivery of the Goods to the Buyer is not refundable.

3.4.2. In case of returning Goods of improper quality, the costs of return transportation of the Goods to the Seller, as well as the cost of initial delivery, are reimbursed by the Seller.

3.5. After the Seller receives the returned Goods and confirms compliance with the return conditions, the Seller shall either refund the funds or replace the Goods with similar or other Goods by agreement of the parties, on the terms specified in the rules, respectively for products of proper or improper quality.

4. Refund procedure

4.1. The refund of funds for the returned Goods is carried out no later than 7 (seven) calendar days from the day the Seller receives the Goods and the Buyer's application for the return of the Goods.

4.2. The refund is made in the same way the payment for the Goods was made, unless otherwise agreed additionally between the parties.

5. Expertise

5.1. If it is necessary to determine the causes of the loss of quality of the Goods, the Seller has the right to conduct an expertise of the Goods. The expertise of the Goods is carried out at the Seller's expense within the time limits provided by the current legislation of Ukraine.

5.2. If the results of the expertise prove that the defects of the Goods arose as a result of the Buyer's violation of the rules of operation, storage, transportation, or other actions of the Buyer, the Buyer's claims for the return/exchange of the Goods are not subject to satisfaction, and the Buyer will be obliged to reimburse the Seller for the costs of conducting such expertise.

6. Address and contact details

Address: 76a Rivnenska St., Lutsk, Volyn region, 43020, Ukraine

Phone: +38 (095) 888-48-19

E-mail: shop@alfainterplast.com.ua